Privacy Policy

1. Who We Are

Kaza Digital is a digital marketing agency based in Brisbane, Queensland, Australia, providing website design, SEO, conversion rate optimisation, and lead generation services to businesses. Our contact email is help@kazadigital.au.

For the purposes of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), Kaza Digital is the entity responsible for handling personal information collected through this website.

2. What Information We Collect

We collect the following types of information:

• Contact information — your name and email address when you submit a contact or audit request form.
• Business information — your website URL, business type, and details you voluntarily share in form submissions.
• Usage data — information about how you use our website, collected via analytics tools (see Section 5).
• Communications — records of any correspondence between you and us, including emails.

We do not collect payment information directly — any payments are handled by third-party payment processors.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and deliver the services you've requested.
• Send you the free website audit or other content you have requested.
• Communicate with you about your project or engagement with us.
• Improve our website and services based on usage data.
• Comply with legal obligations.

We collect and use your personal information on the basis of legitimate interests (responding to business enquiries) and consent (where you have explicitly opted in to receive communications), consistent with the Australian Privacy Principles.

4. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiry and audit form submissions: up to 2 years from the date of submission.
• Client project records: up to 7 years from project completion (for legal and financial compliance).
• Analytics data: as per the retention settings of our analytics provider (typically 14 months for Google Analytics 4).

You may request deletion of your data at any time by contacting us at help@kazadigital.au.

5. Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors interact with our site. Specifically, we use:

• Google Analytics 4 — to measure page views, traffic sources, and user behaviour. This data is anonymised and aggregated. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Essential cookies — required for the website to function correctly. These cannot be disabled.

By using our website, you consent to our use of analytics cookies. You can manage cookie preferences through your browser settings at any time.

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers — third-party tools we use to deliver our services (e.g. email platforms, analytics tools). These providers are contractually obligated to process data only on our instructions.
• Legal authorities — where we are required to do so by law or in response to valid legal requests.

Any third-party services we use are chosen for their compliance with the Australian Privacy Act and applicable data protection standards. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled appropriately.

7. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate, out-of-date, incomplete, or misleading information.
• Request deletion of your personal information in certain circumstances.
• Opt out of receiving direct marketing communications at any time.
• Make a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, contact us at help@kazadigital.au. We will respond within 30 days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

However, no method of transmission over the internet is 100% secure. If you have concerns about the security of your information, please contact us directly.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will note the date of any significant changes at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For any questions about this privacy policy or how we handle your personal information, please contact us at the email above.